Privacy Policy

Effective Date: 7 September 2026

Prime Optical Lmp is a brand operated by Prime Optical. We respect your privacy and are committed to protecting the personal information you share with us.

Information We Collect

When you contact us through WhatsApp, email, phone or our website, we may collect information such as your name, phone number, email address, prescription details, product preferences and the contents of your enquiry.

How We Use Your Information

We may use your information to:

• Respond to enquiries and provide customer support

• Share product details, availability and prices

• Process and manage orders

• Provide order, payment or service updates

• Improve our products and customer service

• Send promotional messages where you have provided consent

WhatsApp Communication

When you contact us through WhatsApp, your communication is also subject to WhatsApp’s own privacy policy and terms. We will only use your WhatsApp details to respond to your enquiry, provide requested services and send updates or promotions where permitted.

Sharing of Information

We do not sell or rent your personal information. Information may be shared with service providers where necessary to operate our business, process orders, deliver services, manage communications or comply with legal requirements.

Data Security and Retention

We take reasonable measures to protect personal information from unauthorised access, loss or misuse. We retain information only for as long as reasonably necessary for business, customer-service and legal purposes.

Your Choices

You may ask us to correct or delete your personal information. You may also stop promotional WhatsApp messages at any time by replying “STOP” or contacting us directly.

Contact Us

Prime Optical

Gyan Bajpai Street Near Patel Offset,

Nai Basti, Lakhimpur Kheri

WhatsApp: +91 93362 57537

Email: primeoptical.lmp@gmail.com