Terms of Service

Effective Date: 7 September 2026

These Terms of Service apply to enquiries, communications and purchases made through Prime Optical Lmp, a brand operated by Prime Optical.

Products and Availability

Product photographs and descriptions are provided for general information. Colours, designs, specifications, prices and availability may vary. Please confirm the final product details with us before placing an order.

Eyewear and Prescription Information

Customers are responsible for providing accurate prescription and measurement information. Information provided through our website or WhatsApp is for general assistance and is not a substitute for an examination or advice from a qualified eye-care professional.

Orders and Payments

An order is considered confirmed only after the product, price, payment method and delivery or collection details have been agreed upon. Customers should verify all order details before making payment.

Cancellations, Returns and Exchanges

Cancellation, return and exchange eligibility may depend on the product type, condition and whether it was customised or made using prescription details. Applicable conditions will be communicated before the order is confirmed. Nothing in these terms limits rights available under applicable consumer law.

Customer Communication

Customers may contact us through WhatsApp, phone or email. By providing contact information, customers consent to receiving communications necessary to answer enquiries and manage orders. Promotional messages can be stopped by replying “STOP”.

Intellectual Property

The Prime Optical Lmp name, logo and original website content may not be copied or used without permission. Third-party names and trademarks belong to their respective owners.

Limitation of Responsibility

We make reasonable efforts to keep product and business information accurate. We are not responsible for temporary website interruptions or errors caused by third-party communication, hosting or payment services, to the extent permitted by law.

Changes to These Terms

We may update these terms when our services or legal requirements change. The revised effective date will be displayed on this page.

Contact Us

Prime Optical

Gyan Bajpai Street Near Patel Offset,

Nai Basti, Lakhimpur Kheri

WhatsApp: +91 93362 57537

Email: primeoptical.lmp@gmail.com